We’ve added Two-Factor Authentication (2FA) to all accounts to protect your investments. On your next login, you’ll be guided through a one-time 2FA setup. It only takes 2 minutes and significantly improves your account security.

Log in with your email and password as normal. If 2FA isn’t configured yet, you’ll be prompted to choose a method — either an authenticator app (recommended) or email OTP. Follow the on-screen steps. Watch our 2-minute video above for a walkthrough.
ORUse the “Send Login Link” option to log in. We’ll email you a one-time login link. Click this link to log in. Once you successfully log in, the One-time Password (OTP) via email method will be set as your default 2FA method. You can later switch to an authenticator app (if needed) from your account dashboard.

All three log you into the same account.

Password + Two-Factor Authentication (2FA) — the most secure option for everyday use.
Continue with Google — fastest if your GoGold email matches your Google account; uses Google’s security.
Send Login Link — best if you’ve forgotten your password or temporarily lost access to your 2FA method. We email you a one-time login link — login completes on the browser that requested it.

After you click “Send Login Link”, the browser you’re using will show a “We are waiting for your approval…” screen — keep this tab open. We’ll email you a one-time login link.

You can open the link from any browser or device (for example, tap it in your phone’s email app). Once you click the link, the original browser that’s been waiting will automatically log you in. The login always completes on the browser that requested the link — not on the device where you clicked it.

We’ve added Two-Factor Authentication (2FA) to protect your account. After entering your password, check your authenticator app or email inbox for a 6-digit code, depending on your chosen 2FA method. This keeps your precious metals account secure even if your password is ever compromised.

Yes — if your Google account uses the same email address as your GoGold account, simply click “Continue with Google” at the top of the login form for instant, password-free access.

A few common causes: Caps Lock is on, an extra space was copy-pasted, your browser’s saved password is out of date, or you’re entering the wrong username. Try typing the password manually (don’t paste) and try your email address in the username field — both work. If you’re still stuck, click Lost your password? to reset it, or use the “Send Login Link” option.

Try logging in with your email address instead of your username — both work. If you’re still stuck, use the “Send Login Link”, or please contact our team or call 0800 10 53 34 during office hours.

Receiving multiple OTP emails is normal when there have been several login attempts on your account — this is a built-in security feature. Each time a login is started, a brand-new one-time code is generated and emailed, and all previous codes are immediately invalidated. So if you see several OTP emails in your inbox, only the most recent email will contain a working code. If you keep receiving OTPs you didn’t trigger, please contact our team or call 0800 10 53 34 during office hours.

This is almost always a clock-sync issue on your phone. Authenticator codes are time-based and only valid for 30 seconds, so even a small clock drift can invalidate them. In Google Authenticator, tap the three-dot menu → Settings → Time correction for codes → Sync now. Also confirm your phone’s date and time are set to automatic. If codes still fail, use the “Send Login Link” option instead.

Have you checked your spam or junk folder? If you can’t see it there, try requesting a new one, or please contact our team or call 0800 10 53 34 during office hours.

Use the “Send Login Link” option above to receive a passwordless login link via email. If you no longer have access to your registered email either, please contact our team or call 0800 10 53 34 during office hours.

Log in and go to your account dashboard » Account Details tab and scroll down to the Reconfigure Two-Factor Authentication (2FA) section. From there you can reconfigure your 2FA method. If you can’t access your account at all, please contact our team or call 0800 10 53 34 during office hours, and we’ll help verify your identity and make the change manually.

This is an automated security check that helps protect the site from bots and brute-force login attempts. Tick the box (or wait a moment for the silent check to pass) and the page will continue loading. If the check keeps reappearing, try disabling your VPN, switching networks or using a different browser.

Act immediately:

1. Reset your password via the Lost your password? link.
2. Review any Two-Factor Authentication (2FA) prompts you didn’t request.
3. Please contact our team or call 0800 10 53 34 during office hours — we’ll help you review recent account activity and lock things down if needed.